Customer Service Representative
3 days ago
We are seeking a Customer Service Representative to join our team at Tesco stores. As a key member of our store team, you will play a vital role in delivering exceptional customer service and helping us achieve our goal of serving 330 million customers every week.
Salary InformationThe hourly rate for this position starts from £12.02, with an additional night premium of £2.30 per hour worked between midnight and 6am. For stores located inside the M25, the hourly rate increases to £13.15. Your total earnings will depend on your location, hours worked, and other factors.
Job DescriptionAs a Customer Service Representative, you will be responsible for:
- Greeting customers with a smile and serving them with pride;
- Becoming knowledgeable about our products and services to make informed recommendations;
- Working across various areas of the store, including service, picking, and replenishment;
- Taking part in seasonal, community, and charity events to create a welcoming atmosphere;
- Handling products with care to maintain quality and ensure they reach customers in the best condition;
- Representing the brand and adhering to our values and policies;
- At times, accepting deliveries into the store.
To succeed in this role, you will need:
- A passion for delivering great service and building rapport with customers;
- The ability to take the initiative and make decisions that benefit our customers;
- Excellent communication and teamwork skills to work collaboratively with colleagues;
- A willingness to learn and grow with the company;
- Flexibility to adapt to changing situations and priorities.
We offer a range of benefits to support your physical and mental well-being, career growth, and financial security, including:
- Holiday entitlement starting at 20 days plus a personal day, rising to 22 days after 12 months;
- The opportunity to request flexible working from day one;
- Discounts and shares through our Colleague Clubcard and Cycle to Work scheme;
- Access to free wellbeing services and resources;
- Lifetime Assurance and a pension plan with matching contributions up to 7.5%;
- Uniform provided and policies to support you throughout your journey with us.
If you're passionate about delivering exceptional customer service and joining a dynamic team, please apply now to become a Customer Service Representative at Tesco stores.
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