L2 Support Team Lead

4 weeks ago


London, Greater London, United Kingdom Zenobē Full time

**Company Overview**

Zenobē is a pioneering force in clean power solutions, striving to make renewable energy accessible and reduce carbon emissions. Our goal is to accelerate the shift to zero-carbon power and transport by developing cutting-edge battery systems and optimizing operational performance for our customers.

We've been pushing industry boundaries since our inception in 2017, achieving significant milestones and leveraging proprietary software and data analysis to drive innovation. Today, we operate 730 MW of grid-scale battery storage and are the largest owner and operator of EV buses in the UK, Australia, and New Zealand, supporting over 1,000 electric vehicles worldwide.

**Job Description**

We're seeking an experienced L2 Support Lead to lead our high-performing team, ensuring the smooth operation of our L2 support function. This role involves driving rapid incident resolution, continuous improvement of system reliability, and minimizing downtime and impact on operations.

The ideal candidate will possess strong leadership skills, technical expertise, and a customer-centric approach. They will be responsible for managing incident lifecycles, providing high-quality support to our customers and internal stakeholders, and helping teams understand work that can improve reliability.

**Key Requirements**

  • Proven leadership skills and experience managing fully remote teams.
  • Technical expertise in AWS, Linux, Unix, Bash, Logs, CloudWatch.
  • Experience supporting internally developed software.
  • Familiarity with Git, Slack, MS Office.

**Benefits**

  • Up to 25% annual bonus for outstanding performance.
  • 25 days holiday, plus bank holidays.
  • Private Medical Insurance.
  • £1,500 training budget per year, ensuring growth and development.
  • EV Salary Sacrifice Scheme.
  • Pension scheme, up to 8% matched contributions.
  • Enhanced parental leave.
  • Cash back health plan.

We value diversity and inclusion, welcoming individuals from various backgrounds and perspectives. If there are adjustments needed to improve your experience with Zenobē, please let us know when applying.



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