Retail Store Manager
1 week ago
We are seeking a highly skilled and experienced Store Manager to lead our Travel Retail team at Jo Malone London. The successful candidate will have a proven track record of delivering exceptional customer service, driving sales growth, and managing a high-performing team.
Key Responsibilities:
• Lead, coach, and develop a team of sales associates to achieve sales, customer service, and operational targets.
• Develop and execute business plans to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
• Collaborate with our field executives and senior managers to drive business growth and implement new initiatives.
• Manage inventory, facilities, and cash reconciliation to maintain a high level of operational efficiency.
Requirements:
• Proven retail management experience, preferably in the cosmetics industry.
• Excellent customer service skills and ability to provide personalized service to customers.
• Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
• Experience in managing retail operations, including inventory management, facilities management, and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Proficient in Microsoft Office.
About Jo Malone London:
Jo Malone London is a leading luxury beauty brand that values diversity, inclusivity, and excellence. We offer competitive remuneration and benefits packages, as well as opportunities for career growth and development.
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