Retail Service Operations Manager
3 weeks ago
About the Role:
We are seeking a Retail Service Operations Manager to lead our store team in Cheltenham. As a key member of our team, you will be responsible for ensuring the highest standards of service are provided for our customers.
Key Responsibilities:
- Drive your team to deliver personable, polite and prompt service in the checkout area
- Act as a role model, displaying exceptional service to our customers
- Be highly visible and approachable to customers and your colleagues
- Coach colleagues to ensure they demonstrate the appropriate skills and knowledge in the checkout area
- Ensure compliance of company stock control procedures within the appropriate timelines
- Ensure company property, cash and stock are secure at all times
- Play a vital part in continuing to make our stores a fun place to work
About You:
We are looking for an enthusiastic, focused & driven team player with a passion for retail & delivering great service. Ideal candidates will have experience of managing a small to medium sized team, in a fast-paced retail environment.
What We Offer:
- Job stability and a clear path for your career progression and internal development
- Amazing on the job training
- 10% store discount across all B&M & Heron Foods stores, with regular double discount events for you to enjoy
- Access to our exclusive colleague benefits portal, including discounts for retailers, hospitality and more
- Wellbeing support & guidance through our Employee Assistance Programme
- A stable & permanent 40 hour contract
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