Community Engagement Specialist

3 weeks ago

Salisbury, Wiltshire, United Kingdom FirstPort Full time
Job Title: Community Manager

FirstPort is seeking a highly skilled and experienced Community Manager to join our team. As a Community Manager, you will be responsible for providing exceptional customer service to our residents, ensuring their needs are met, and exceeding their expectations.

Main Responsibilities:
  • Manage customer feedback, including complaints, and implement service improvements based on feedback received.
  • Work closely with external Sales Relationship Managers to provide additional support to homeowners based on their personal needs.
  • Coordinate the distribution of annual service charges and billing, ensuring homeowners are informed of changes and responding to any feedback.
  • Coordinate the Resident's Association and homeowner focus groups, ensuring they are operated effectively.
  • Arrange General Meetings with homeowners and resident's associations to discuss the management of the property and general expenditure.
  • Promote good communication and relationships between homeowners and their families and our partners and suppliers.
  • Set up events and activities and work with other Community Managers, homeowners, and their families.
  • Provide monthly reporting to management and gather insights from homeowners on service improvements or areas for improvement.
Requirements:
  • Demonstrable experience in a customer-facing role or within the caring profession, preferably in Estate management, Client Services, or similar.
  • Passion for providing exceptional customer service at all times.
  • Flexible and resilient, able to work under pressure to achieve measurable outcomes.
  • Excellent communication skills, both verbally and in writing, maintaining high standards of professionalism.
  • Energetic and enthusiastic with a leading and coaching mentality.
  • Resolution-focused with the ability to be flexible and creative in your approach.
  • Full driving license and ability to travel to other developments when required.
  • Education to GCSE (A-C) or NVQ level 2/3 standard.
  • Excellent IT skills with a thorough understanding of how IT systems and solutions can support business efficiency.
About FirstPort:

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales, and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders, and over 1,600 Resident Management Companies.

We are committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

What's next? To start your application for this role, we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful, you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

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