Sales Administrator
9 hours ago
We are seeking a highly organized and detail-oriented Sales Administrator to join our team. As the first point of contact for our valued customers, you will be responsible for providing exceptional customer service, processing orders, and supporting our sales teams.
Key Responsibilities- Order Processing: Handle the processing of all orders with accuracy and timeliness.
- Order Delivery: Ensure sales orders are delivered promptly and according to customers' needs.
- Cross-functional Collaboration: Work closely with other departments to meet delivery/install dates.
- Supplier Support: Work closely with suppliers to ensure equipment and parts arrive promptly.
- Customer Invoicing: Work with customers/suppliers to resolve invoice disputes and ensure timely completion.
- Customer Facing: Build strong relationships with customers as the go-to point for quotes on Service and Repairs.
- Customer Collection: Arrange collections of customer equipment through a third-party carrier.
- Internal Relationships: Build strong relationships with workshop teams, sales, and customer support to ensure activity is managed and the best possible outcomes are achieved.
- General Administration: Work closely with suppliers and our accounts team to ensure purchase orders are raised promptly and all paperwork/orders/quotes/scanning is kept up to date.
- Detail-oriented: Provide excellent customer service and follow processes accurately.
- Strong Communication Skills: Excellent verbal and written communication skills.
- Previous Experience: Previous experience in a similar role.
- Work under Pressure: Work effectively under pressure with multiple priorities and within a high-pressure work environment.
- Customer Service Skills: Excellent customer service skills.
- Knowledge: Knowledge of Microsoft Office, including Excel, Word, and email.
- Warehouse/Store Knowledge: Understand requirements from a Warehouse/Store aspect.
- Adherence to Policies: Understand and adhere to SITECH policies and procedures, including safety.
- Customer Satisfaction: Understand and adhere to customer satisfaction metrics and methodologies.
- Competitive Salary: A competitive salary and benefits package.
- 25 Days Holiday: 25 days holiday per year.
- Life Insurance: Life insurance.
- Pension: Up to 7% pension contribution.
- Share Scheme: Access to the company's share scheme.
- Enhanced Maternity and Paternity Packages: Enhanced maternity and paternity packages.
- Health Cash Plan: Health Cash Plan.
- Family-friendly Policies: Family-friendly policies to support working parents.
- Mental Health Support: Support from a team of 40+ Mental Health first-aiders.
- Employee Wellbeing Solutions: Employee wellbeing solutions.
- Electric Car Scheme: Electric car scheme (UK).
- Charity Support: The opportunity to support your charity of choice via Give As You Earn.
- Recognition Awards: Length of service or recognition awards.
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