Healthcare IT Support Specialist
4 weeks ago
Job Title: Healthcare IT Support Specialist
We are seeking a skilled Healthcare IT Support Specialist to join our team at London Bridge Hospital. The successful candidate will be responsible for providing technical support and training to consultants and medical staff on our systems and technologies.
Key Responsibilities:
- Assist in the implementation and support of systems and technologies deployed to consultants and medical secretaries.
- Recommend process changes to improve the implementation, maintenance, and support of consultant-facing equipment and technologies.
- Test customer-related systems for facility-specific requirements.
- Coordinate consultants and medical secretaries service requests.
- Document interactions with consultants and supporting medical secretaries to confirm needs are met.
- Monitor and communicate trends and issues, provide timely response and resolution to provider issues identified and reported in ServiceNow.
- Collect, validate, and appropriately route documentation to support system access, confidentiality, information protection, and security compliance.
- Ensure consultants and staff have access to appropriate patient data.
- Contribute to division and facility strategic planning.
- Develop and deliver training for providers, hospital business partners, and consultant office staff on new and current applications.
Requirements:
- Minimum 3 years' experience in a similar role.
- Experience in working in and managing a changing environment.
- Experience in an environment in the healthcare industry to physician support.
- Prior experience supporting clinical applications with physicians.
- Organizational skills and attention to detail.
- Demonstrated ability to communicate effectively with clinical and information technology personnel.
- Broad understanding of workflow and how systems are used in physician practices.
Why Choose Us:
At London Bridge Hospital, we are committed to providing exceptional care to our patients. We offer a range of benefits to our employees, including private healthcare insurance, private pension contribution, and a comprehensive range of flexible health, protection, and lifestyle benefits. We believe in creating a truly inclusive environment where individual differences are celebrated and everyone can achieve their potential.
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