Healthcare IT Support Specialist

4 weeks ago

London, Greater London, United Kingdom HCA Healthcare UK Full time

Job Summary


Candidates with experience in clinical applications and a passion for delivering exceptional customer service are encouraged to apply for this role as a Consultant Solutions Analyst in HCA Healthcare UK's Information Technology Group (ITG).


Key Responsibilities:



  • Support the implementation and maintenance of healthcare IT systems, ensuring seamless integration and optimal performance.
  • Collaborate with consultants and medical staff to identify and resolve system-related issues, providing timely and effective solutions.
  • Develop and implement process improvements to enhance the consultant experience, streamlining workflows and reducing barriers to access.
  • Contribute to the development of training programs for providers, hospital business partners, and consultant office staff on new and current applications.
  • Partner with facility and division colleagues to foster a culture of exceptional customer service, driving improved interactions and outcomes.

Requirements:



  • Proven experience in clinical applications and healthcare IT systems, with a focus on delivering exceptional customer service.
  • Strong analytical and problem-solving skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Ability to work collaboratively in a fast-paced environment, prioritizing tasks and managing competing demands.
  • Flexibility and adaptability, with a willingness to learn and evolve in a rapidly changing healthcare landscape.

Benefits:



  • Competitive salary and benefits package, including private healthcare insurance and pension scheme.
  • Opportunities for career progression and professional development, with access to internal and external training programs.
  • A dynamic and supportive work environment, with a focus on work-life balance and employee well-being.

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