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Restaurant Operations Manager

2 months ago

Knutsford North West, United Kingdom Cottons Hotel & Spa Full time

We are seeking a seasoned Restaurant Manager to join our team at Cottons Hotel & Spa and support the front of house team in our busy restaurant. As a key member of our management team, you will be responsible for ensuring our guests receive the highest standards of service and want to return.

Your day-to-day responsibilities will include:

  • Leading by example: You will be hands-on in supporting the team serving during busy service, demonstrating exceptional leadership skills and a passion for delivering outstanding customer experiences.
  • Guest-centric approach: You will be the first point of call for any guest issues, resolving problems promptly and professionally, and ensuring that every guest feels valued and cared for.
  • Shift leadership: You will lead a shift, overseeing the smooth operation of the restaurant, and ensuring that all team members are working together to deliver exceptional service.

Requirements

  • Proven experience in a similar role, with a strong track record of delivering excellent customer service.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • A passion for delivering exceptional customer experiences, with a focus on quality, safety, and efficiency.