Customer Service Representative

1 month ago


Biggleswade, Central Bedfordshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a talented and enthusiastic Customer Advisor to join our team at Sainsbury's. As a Customer Advisor, you will play a vital role in delivering exceptional customer service and ensuring that our customers have an outstanding shopping experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless shopping experience for customers.
  • Process transactions accurately and efficiently, handling cash, credit, and debit payments.
  • Maintain a high level of product knowledge, advising customers on products and services.
  • Contribute to the overall success of the store, participating in visual merchandising and stock management activities.
What We Offer

As a Customer Advisor at Sainsbury's, you will enjoy a range of benefits, including:

  • A competitive rate of pay
  • A discount card, offering 10% off on shopping at Sainsbury's, Argos, Tu, and Habitat
  • Free food and hot drinks provided in-store
  • Generous holiday entitlement, based on hours worked
  • Shopping discounts on gym memberships, restaurants, holidays, and more
  • Family leave, including maternity and paternity leave
  • Pension scheme, with Sainsbury's matching 4-7% of contributions
  • Sainsbury's share schemes, allowing you to buy shares at discounted prices
  • Wellbeing support, including access to our Employee Assistance Programme
Requirements

To be successful in this role, you will need:

  • A passion for delivering excellent customer service
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Basic numeracy and literacy skills

We are committed to being a fully inclusive retailer, where our customers love to shop and our colleagues love to work. If you are a motivated and customer-focused individual, we would love to hear from you.



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