Customer Service Representative

3 weeks ago


Biggleswade, Central Bedfordshire, United Kingdom Welcome Break Full time

Customer Service Role at Welcome Break

Welcome to Welcome Break, a leading hospitality company that offers a unique blend of food, fuel, and rest stops across the UK. We are currently seeking a talented Customer Service Representative to join our team.

About the Role

As a Customer Service Representative, you will be the face of Welcome Break, providing exceptional service to our customers and ensuring their experience is memorable and enjoyable. You will work closely with our team to deliver outstanding customer service, resolve any issues that may arise, and promote our brand values.

Key Responsibilities

  • Provide exceptional customer service, responding to customer queries and resolving any issues in a timely and professional manner.
  • Work collaboratively with the team to achieve sales targets and promote our brand values.
  • Maintain a clean and safe working environment, adhering to health and safety standards.
  • Participate in ongoing training and development to enhance your skills and knowledge.

What We Offer

As a Customer Service Representative at Welcome Break, you will enjoy a range of benefits, including:

  • A competitive hourly rate of up to £11.60.
  • A £1 meal allowance and free coffee, tea, and fizzy drinks during your shifts.
  • Flexible working patterns to fit your lifestyle, including seasonal hours.
  • Immediate start in customer service roles and overtime available.
  • Employee discounts at hundreds of retailers.
  • Bonus and incentive schemes.
  • Career progression opportunities through our brilliant training programs.
  • Holiday entitlement that increases with service.
  • Cycle to work scheme.
  • Free onsite parking.

Requirements

To be successful in this role, you will need:

  • A positive approach to customer service and a can-do attitude.
  • Excellent communication and interpersonal skills.
  • Ability to work as part of a team and adapt to changing situations.
  • Basic math skills and accuracy when handling cash and operating a till.

What's Next?

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please submit your application, and we will be in touch to discuss the next steps.



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