Service Advisor Professional
3 days ago
We are currently recruiting for a new Service Advisor to help us at our Motorstore in Wigan. Our ideal candidate will be responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
This is a customer-facing role that requires an articulate, warm communicator who can give our customers the star treatment.
The successful candidate will handle all customer requirements for service and vehicle repairs in an efficient and professional manner, liaising with the workshop and bodyshop to progress work through the system.
Key Responsibilities:- Handling all customer requirements for service and vehicle repairs
- Liaising with the workshop and bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services
- PASSIONATE ABOUT GREAT CUSTOMER SERVICE
- DEMONSTRABLE COMPUTER LITERACY AND KNOWLEDGE OF IT SYSTEMS
- ABILITY TO MULTI-TASK AND BE HIGHLY ADAPTABLE WITHIN A BUSY ENVIRONMENT
- Strong communication and influencing skills
- Ability to prioritise your workload
- Ability and willingness to work with defined processes and guidelines
- Estimated salary: £25,000 - £30,000 per annum
Beyond a competitive salary, you can expect a comprehensive benefits package including 33 days' holiday allowance, generous retail discounts, private healthcare, and access to a GP 24/7.
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