Service Parts Advisor

3 months ago

SuttonInAshfield, United Kingdom Mitchell Powersystems Full time

Mitchell Powersystems are a long established business with it's head office in Sutton-in-Ashfield. We are looking for experienced Service Parts Advisor people to work in a well established team.

**KEY DUTIES AND RESPONSIBILITIES**:

- Be the first point of contact for service parts enquiries
- Provide technical parts assistance to accurately identify parts when required
- Support the service teams to obtain accurate price and parts availability
- Identification of alternative suppliers for parts if lead times are unacceptable
- Loading of parts required on to service jobs and quotes when required
- Utilise supplier portals, internal systems, and internet searches to source the right parts at the best possible price on time
- Pick and deliver parts to service departments on site.
- Always maintain databases and systems accurately all the time
- Adhere to all internal Quality, Health, Safety and Environmental requirements
- Cover work for the wider team during busy periods and for periods of absence
- Carry out any additional requirements and tasks as requested by your line manager
- Interaction with franchise partners to assist in developing business
- Work with purchasing and the warehouse to ensure we fulfil customer orders at the time they require.

**SKILLS, QUALIFICATIONS AND EXPERIENCE**:

- Good communication skills and the ability to work on your own initiative
- Be an effective team player and actively contribute to our continual improvement culture
- Computer literate including all MS Office Applications
- Self-motivated and a positive attitude
- A proactive approach to ensure excellent customer service levels are maintained
- Strong organisational and process skills
- Previous parts administrative experience in the automotive trade is essential
- Excellent attention to detail. Willing to challenge current processes
- Able to work both in a team or individually
- Ability to complete high volume of work activity
- Ability to work under pressure and prioritise workload
- Knowledge of suppliers locally and nationally to support service operations.

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Proactive approach

**Experience**:

- Admin in the automotive trade: 2 years (required)
- Microsoft Office: 2 years (required)

Work Location: In person

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