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Technical Support Specialist

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Remote People Full time
Job Title: Filed Service Engineer

At Remote People, we're seeking a skilled Filed Service Engineer to join our team. As a key member of our technical support team, you'll provide expert guidance and support to our clients in the European market.

Key Responsibilities:

  • Provide technical support for aftersales maintenance, including onsite consultation, analysis of issues, maintenance recommendations, construction planning, and product training.
  • Manage quality control by handling customer complaints, conducting root cause analysis, submitting analysis reports, and ensuring follow-up and resolution.
  • Organize technical reviews and quality analysis meetings as needed, submit analysis reports, and corrective action plans.
  • Develop, enhance, and optimize technical support documents and maintenance SOPs, and conduct training sessions.
  • Collaborate with sales and engineering teams to meet customer needs, communicate effectively with customers, and enhance customer satisfaction.
  • Participate in safety management during onsite customer visits and assist in developing relevant safety operation training materials for customers.
  • Handle project-based and ad-hoc tasks assigned by leadership.

Requirements:

  • Bachelor's degree in Mechanical Engineering or relevant professional certification.
  • 3 years or more of experience in customer service or technical support with practical experience in mechanical operations and the ability to interpret engineering drawings.
  • Strong problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Fluency in speaking English is required.
  • Knowledge of relevant industry standards and regulations.