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Technical Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Service Desk Analyst to join our team at Daisy Corporate Services. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities- Provide timely and effective technical support to customers via phone, email, and other communication channels.
- Resolve customer issues and queries in a professional and courteous manner, ensuring high levels of customer satisfaction.
- Collaborate with internal teams to resolve complex technical issues and provide solutions to customers.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve customer support and services.
- Participate in ongoing training and development to enhance technical skills and knowledge.
- Proven experience in a customer-facing technical support role, with a strong track record of delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams.
- Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
- Knowledge of ITIL processes and procedures, with experience in incident and problem management.
- Proficient in IT service management tools, with experience in ServiceNow.
- A competitive salary and benefits package, including annual leave, health plans, and discounts.
- Opportunities for career development and growth, with ongoing training and development.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- Access to the latest technology and tools, with opportunities to work on exciting projects and initiatives.
