Business Operations Lead

2 weeks ago

Canterbury, Kent, United Kingdom NTT DATA Business Solutions Full time
Job Summary:

The Business Operations Lead will play a critical role in maintaining the accuracy and integrity of the Managed Services Budget and Forecast, as well as providing consulting operations support. This includes managing data within the it.Forecast (SAP SAC) system, providing key updates and analysis to the monthly Exec Reporting pack, and working with SDMs, PMs, and Account Execs to ensure forecast accuracy.

Key Responsibilities:
  • Manage the maintenance of data within the it.Forecast (SAP SAC) system to ensure accuracy for master data and transactional data within the system for Managed Services.
  • Provide key updates and analysis to the monthly Exec Reporting pack in-line with the month-end reporting timetable.
  • Work with SDMs, PMs, and Account Execs to ensure forecast accuracy of revenue profiles, including reporting for variance analysis post month-end closing.
  • Provide a point of contact for requests relating to forecasting, seeking advice from Business Operations and Finance colleagues where appropriate, to resolve queries.
  • Provide regular reporting for analysis of forecasting vs actual and tracking for changes to Sales Opportunities, Prior period adjustments, and KPIs.
  • Provide reporting to support the SDMs and Account Execs with tracking, management, and usage of customer pre-paid balances, including the 'overrun' calculation and invoicing process.
  • Identification and implementation of improvements to introduce efficiency and accuracy to the Forecasting Management Process.
Additional Responsibilities:

In addition to Managed Services operational activities, the role will also include providing additional bandwidth and support to the Consulting side of the UK Business Operations team with general operational activities including resource management, forecasting, management, and financial reporting.

The role will also provide the opportunity to take the lead with our intercompany resource management function, collaborating closely with resource management colleagues across NDBS globally, both to help fill roles/skillsets on UK projects whilst also proactively looking to position UK resources on interco and Global projects to utilize any bench capacity and develop as a strong channel for UK revenue growth.

The role will involve coordinating and supporting all interco resource management activities, from creating role requests in RAMP and monitoring resource fulfilment through to managing the related intercompany contracts.

Requirements:
  • Strong experience in a Business Operational role or supporting function.
  • Good understanding of business accounting principles, financial forecasting, and reporting.
  • Self-starter with a good background in data analysis and reporting.
  • Confidence in verbal and written communication, including providing analysis and guidance to less experienced users.
  • Ability to bring ideas, energy, and enthusiasm to a growing team and business.
About Us:

NTT DATA Business Solutions is a global SAP Platinum Partner, providing premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. We combine a global reach with local intimacy to deliver quality outcomes for our clients.

We offer a range of benefits designed to support your well-being, career growth, and work-life balance, including a home-based contract, generous holiday allowance, financial security, pension scheme, technology and tools, wellness initiatives, and environmental responsibility.

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