Merchant Branch Manager

4 days ago

The Royal Town of Sutton Coldfield, United Kingdom HSS Hire Group Full time

We're innovators, trailblazers, and industry game-changers. With cutting-edge technology at our core, we're redefining the standards and consistently going above and beyond to serve our customers.

Our company is growing fast, with over 100 locations and more opening throughout the year. We're proud of how far we've come and we're not done yet.

Explore our benefits

28 days holiday entitlement (including bank holidays), additional holiday buy scheme, access to exclusive discounts on equipment rentals, car lease, and retail purchases. Plus, you'll receive life assurance twice your annual salary.

Enjoy healthcare and wellbeing platforms with 24/7 access to GPs. And with personalised career development, we're here to help you achieve your future goals

The Role of a Merchant Branch Manager

As a Merchant Branch Manager, you will be at the forefront of building strong customer relationships by offering premier hire solutions and top-tier products across all building service sectors. If you're eager to join our team, we want you to be part of our exciting journey.

What do you need to succeed as a Merchant Branch Manager?

  • Experience in construction products/equipment and have previously held a similar managerial/supervisor position in builder's merchant or a related business.
  • Strong commercial acumen with awareness of the current market.
  • Proven ability to consistently meet and exceed performance targets, prioritise tasks and consistently meeting deadlines with a strong focus on finding solutions.
  • Commitment to continuous learning and expanding product expertise.
  • Dedication to delivering exceptional customer service.
  • Highly adaptable, self-motivated, and resourceful.
  • Excellent organisational abilities, with a talent for balancing workloads and meeting service demands.

What does the Merchant Branch Manager role involve?

  • Independently manage the HSS dedicated area within our partnering builder's merchant, providing expert assistance to customers with their hire needs while actively seeking opportunities to upsell and cross-sell products and services.
  • Cultivate and maintain strong relationships with customers to secure repeat business and long-term loyalty.
  • Promote the branch to increase trade sales growth.
  • Meet and exceed sales targets with a customer-focused approach.

Similar Working Pattern

Monday to Friday 7:30am until 17:00pm and Saturday 8:00am until 12:00pm (with an accumulative extra day off during the week for every 2 Saturday shifts worked).

Who Are HSS?

We're a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce. We celebrate diversity and inclusivity, and we're proud to be a company that values equality and fairness.

We're committed to providing a workplace that's inclusive and supportive, where everyone can reach their full potential. If you're passionate about delivering exceptional customer service and building strong relationships, we want to hear from you.

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