IT Asset Management and Deployment Expert

7 days ago


London, Greater London, United Kingdom Ampstek Full time
Job Summary:

Ampstek is hiring an IT Support Specialist to provide technical assistance for MacOS devices, manage IT assets, and collaborate with the procurement team. This role requires strong technical skills, excellent communication abilities, and a keen understanding of IT asset management principles.

Key Accountabilities:
  • Offer top-notch technical support for MacOS devices, troubleshooting and resolving hardware, software, and network-related issues.
  • Use JAMF to manage and maintain macOS devices, ensuring smooth operations and minimizing downtime.
  • Manage helpdesk tickets related to MacOS, delivering prompt and efficient resolutions.
  • Create and maintain accurate inventory records for all IT assets, ensuring transparent tracking and lifecycle management.
  • Deploy and update JAMF for macOS device provisioning, security configurations, software deployments, and updates.
  • Support new hardware, including Mac systems, peripherals, and mobile devices.
  • Coordinate asset procurement and management activities, including ordering, delivery, setup, and returns of IT equipment.
  • Work closely with the procurement team to plan and track equipment replacements and upgrades.
Essential Requirements:
  • Hold significant experience in IT support, with a primary focus on MacOS systems.
  • Showcase advanced knowledge of JAMF for managing macOS devices, software deployment, and system configurations.
  • Demonstrate a solid understanding of IT asset management principles, encompassing inventory tracking, procurement, and lifecycle management.
  • Exhibit exceptional problem-solving skills for resolving hardware, software, and network issues on Mac systems.
Benefits:

Ampstek provides a salary range of £45,000 - £60,000 per annum, depending on experience, along with a comprehensive benefits package that includes health insurance, retirement plans, and paid time off.



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