Customer Service Support Coordinator

2 months ago

Leeds, Leeds, United Kingdom Leeds City College Full time
About the Position

This is a Part-Time role: 18.5 hours per week.

Join the vibrant team within the Hair, Beauty and Media Makeup department at our Printworks campus as a Customer Service Support Coordinator. In this role, you will assist the Service Support Manager in various functions to ensure that the support service is delivered efficiently across the department and its associated sites, adhering to curriculum standards. You will also provide exceptional customer service support to all stakeholders associated with LCC on a daily basis.

Your Responsibilities
  • Effectively implement all systems and procedures to support the delivery of high-quality educational programs at designated sites with specialized vocational training within your area of responsibility.
  • Ensure the seamless operation of salons, dispensaries, and reception areas.
  • Evaluate students on reception, sales, and service units as required.
  • Assist the Service Support Manager in all aspects to guarantee effective delivery of support services across the department and associated sites, while providing a high level of customer service support to all LCC stakeholders on a daily basis.
Your Profile
  • You will be a high-achieving professional, ideally with a background in Hair or Beauty.
  • Exhibit strong attention to detail along with excellent communication abilities.
  • Demonstrate substantial customer service experience.
  • Able to thrive in a fast-paced educational environment.

Interested in learning more?

We encourage you to connect with the Deputy Head of Department for further insights.

Benefits
  • Annual Leave Entitlement - For full-time employees, enjoy at least 27 days of holiday plus bank holidays and up to 5 discretionary closure days during the festive season. Support Staff receive 27 days (increasing to 32 days after 5 years of service) while Academic and Senior Management staff receive 37 days.
  • Generous Pension Schemes - Participate in the Teachers' Pension Scheme or the Local Government Pension Scheme.
  • Memberships and Discounts - Access various membership cards and discount schemes, including the TOTUM card (formerly NUS card).
  • Travel and Commuting - Benefit from discounted travel options through Metro card, Northern Rail, First Bus, Arriva Bus, and Cycle to Work schemes.
  • Learning and Development Opportunities - Participate in staff development days.
  • Employee Wellbeing Initiatives
  • Flexible and Hybrid Working Opportunities - Depending on role requirements.
About Leeds City College

Leeds City College stands as a premier further education institution nationally and a significant provider of apprenticeships regionally.

We offer a dynamic and diverse learning environment, delivering outstanding and innovative education that is supportive, motivating, and transformative. Our core values prioritize students and guide all our activities.

We are committed to lifelong learning and investing in our staff. You will have access to a wide range of training and professional development opportunities tailored to support your continuous growth and advancement. With numerous job openings due to our large size, there is always room for exciting progress.

Join us on the journey towards achieving our best collectively for our students, apprentices, staff, and stakeholders.

Safeguarding Commitment

At Luminate Education Group, we prioritize the safety and well-being of all our students, including children, young people, and vulnerable adults. All our staff and volunteers are expected to share this dedication. We adhere to the Safer Recruitment standards and best practices outlined in the Keeping Children Safe in Education guidance. Successful candidates must complete mandatory pre-employment checks, including an enhanced DBS check, online verifications, and provide two satisfactory references.

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