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Business Support Coordinator

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Wythenshawe, Manchester, United Kingdom thyssenkrupp Elevator Full time

At thyssenkrupp Elevator, we are a global leader in vertical transportation and urban mobility. Our company provides engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts, and home elevators – anywhere and anytime.

We are a company that is moved by what moves people: TKE – Move Beyond. Our service and maintenance operations are supported by our International Technical Services network (ITS): a global network of research centers and product experts dedicated to providing high-level technical support for our competitors' elevators and escalators.

Business Support Administrator: Inward Processing & Logistics

We are seeking a Business Support Administrator with excellent skills in spoken and written German and knowledge of post-Brexit export and import shipping regulations to join our team in Manchester.

As a Business Support Administrator (Inward Processing), your day-to-day responsibilities will include:

  • Preparing submissions for Inward processing status on behalf of TKE UK Finance, working with the Head of Reporting & Accounting
  • Preparing documentation for and organizing export/import shipping
  • Organizing collections, particularly for branches in German-speaking countries
  • Responding to incoming enquiries from carriers regarding shipping – collections, customs clearance, documentation
  • Responding to enquiries regarding repairs (German language)
  • Responding to enquiries about spare parts, particularly from branches in German-speaking countries
  • Answering inbound phone calls to switchboard from around Europe
  • Supporting other members of the Business Support team

Key Qualifications:

  • Multi-lingual – excellent written and verbal communication skills in English, German, and additional language(s) such as French, Spanish, or Italian
  • 100% customer focus and high intercultural awareness
  • Experience of import/export sales and understanding of Brexit implications for international trade
  • Basic knowledge in financial management
  • Skilled in problem-solving through initiative and planning
  • Attention to detail, methodical, strong organizational and multi-tasking skills
  • International customer service delivery and direct service sales experience
  • Possessing excellent time management skills and ability to multitask
  • Positive attitude, capable of working under pressure as part of a team
  • A good working knowledge of MS Office-based applications

Benefits:

  • Competitive salary paid on a monthly basis
  • 34 days holiday, inclusive of bank holidays
  • Attractive company pension scheme
  • Health cash plan provided, allowing you to claim towards health costs, such as dental, optical, physiotherapy, chiropody, and more
  • Life assurance Scheme – 4x annual salary
  • Free access to premium health and wellbeing apps
  • Subsidized gym membership
  • Industry-leading enhanced maternity and paternity provision
  • Multiple salary sacrifice benefits, including Electric Cars and Cycle2Work
  • Long Service award scheme, with holiday benefits
  • Employee Assistance Programme
  • Refer a friend scheme