Ticketing Retail Service Coordinator

3 weeks ago


London, Greater London, United Kingdom ASM Global - Europe Full time
Job Title:

Ticketing Retail Service Assistant - OVO Arena Wembley

About the Role:

We are seeking a customer-focused Ticketing Retail Service Assistant to provide exceptional ticketing retail services and support the Ticketing & Box Office Manager in managing and developing the ticketing operation for OVO Arena Wembley.

Key Responsibilities:
  • Set up events for OVO Arena Wembley and manage your own events from before on sale through to the day of the event.
  • Liaise with promoter and ticketing company to ensure correct set up.
  • Manage the inventory on instruction from promoter whilst considering any venue needs.
  • Work with hirers and any other relevant departments to ensure the configuration of all events maximises opportunities for sales in the formats required.
  • Manage the show day Ticketing operation as and when required.
  • Support the Front of House Manager through the proactive participation in ticketing related customer complaint issues.
  • Maintain a database of OVO Arena, Wembley seating plans and grosses, and regularly liaise with the appointed ticketing supplier to ensure the ticketing process is as streamlined and efficient as possible.
  • Efficiently maintain all ticketing folders (hard copy and electronic) in order to ensure all required information is easily accessible.
  • Daily reporting of sales figures to promoters as required.
  • Work with other team members to assist as required to ensure smooth running of the department.
Benefits:
  • 25 days annual leave for you to relax and recharge.
  • A Life Assurance policy to protect your loved ones.
  • A healthy contribution towards your Pension, so you can enjoy your golden years.
  • Healthshield support for unexpected costs such as dental bills or counselling sessions.
  • An Employee Assistance Programme (EAP) with AXA Health to support mental health in the workplace.
  • Eye care vouchers and a contribution towards any glasses you require.
Requirements:
  • A proven track record of working in a similar role, preferably in a high-volume, busy events venue setting.
  • Experience in leading a team.
  • Proven track record of delivering excellent customer care.
  • Familiarity with London and regional entertainment offerings and venues.
  • Knowledge of CRM software.

£32,000 - £38,000 per annum, dependent on experience. Estimated salary based on national averages and comparable positions in the industry.



  • London, Greater London, United Kingdom ASM Global - Europe Full time

    The Ticketing Retail Services Coordinator will be responsible for providing a customer-focused ticketing retail service and assisting the Ticketing & Box Office Manager in managing and developing the ticketing operation for OVO Arena Wembley.Job RequirementsA proven track record of delivering excellent customer care.Familiarity with CRM software...


  • London, Greater London, United Kingdom Royal Academy Of Dance Full time

    We are seeking a skilled Ticketing and Customer Service Coordinator to join our Development and Advocacy Department. As a key member of the team, you will be responsible for delivering exceptional customer service to our Patrons, ensuring that their ticketing needs are met promptly and efficiently.This is an exciting opportunity to join a leading arts...


  • London, Greater London, United Kingdom ASM Global - Europe Full time

    About the VenueLocated in the heart of London, OVO Arena Wembley is one of the UK's most iconic music and entertainment venues. With a rich history spanning over 70 years, the arena has played host to some of the biggest names in music and sports.We are now seeking a highly skilled Ticketing and Retail Service Delivery Expert to join our team. This exciting...


  • London, Greater London, United Kingdom COREcruitment International Full time

    Job Title: London Venue Ticketing CoordinatorWe are seeking a skilled London Venue Ticketing Coordinator to join our team at COREcruitment International. As a Ticketing Coordinator, you will play a critical role in ensuring the smooth operation of our ticketing system, providing excellent customer service, and contributing to the success of our events.The...


  • London, Greater London, United Kingdom COREcruitment International Full time

    Ticketing Operations Coordinator Job Description:">COREcruitment International is seeking a highly skilled Ticketing Operations Coordinator to join our team. As a key member of our events team, you will be responsible for delivering an efficient, customer-focused, and accurate ticketing function across events.">Key Responsibilities:">• Develop and maintain...


  • London, Greater London, United Kingdom Seat Unique Full time

    About the RoleWe are seeking a skilled Operations Executive to join our dynamic team in London. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our ticketing and hospitality services.Your primary responsibilities will include:Streamlining Event Operations: Collaborate with partners, venues, and internal...


  • London, Greater London, United Kingdom Opera Holland Park Full time

    We are seeking an experienced Ticketing and Sales Coordinator to join our team at Opera Holland Park. As a key member of our box office team, you will play a critical role in ensuring the smooth operation of our ticketing system and driving sales growth.Key responsibilities include managing the day-to-day running of the OHP Box Office, coordinating the team,...


  • London, Greater London, United Kingdom Ukinbound Full time

    Estimated salary: £35,000 - £45,000 per annum.About Disney TicketsDisney Tickets is a leading live entertainment ticket sales business in the UK. We manage bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.Job OverviewWe are seeking an experienced Commercial Sales Operations Coordinator...


  • London, Greater London, United Kingdom COREcruitment Full time

    Ticketing Operations Coordinator:COREcruitment is seeking a skilled Account Manager - Events & Ticketing to join our team. As a key member of our operations team, you will be responsible for managing ticketing systems, optimizing customer journeys, and delivering accurate reporting for various events.About the Role:This is an excellent opportunity for a...


  • London, Greater London, United Kingdom Retail & Asset Solutions Ltd Full time

    Job TitleWe are seeking a highly skilled Retail Stocktake Coordinator to join our team. As a Retail Stocktake Coordinator, you will play a key role in coordinating stock management activities, ensuring accurate inventory levels, and providing excellent customer service.About the RoleThis position involves working on various retail customer sites and stores,...


  • London, Greater London, United Kingdom Retail Insights Full time

    Join us as a Marketing Operations Coordinator and play a critical role in driving business growth through effective marketing strategies.About UsRetail Insights is a leading retail forum in Northern Europe, committed to strengthening the retail ecosystem by building a platform for insights, inspiration, and networking.Our Marketing team is responsible for...


  • London, Greater London, United Kingdom Thetiscuk Full time

    We are looking for an experienced Ticket Sales and Media Coordinator to join our team at the Menier Chocolate Factory. This exciting role involves managing day-to-day ticket sales, website management, CRM, memberships, and social media. The ideal candidate will have experience with ticketing systems, excellent communication skills, and the ability to work...


  • London, Greater London, United Kingdom Retail Insights Full time

    Are you passionate about driving business growth through effective marketing strategies?OverviewRetail Insights is a leading retail forum in Northern Europe, connecting over 3,000 leaders yearly from more than 15 countries.We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking.Job DescriptionAs a key member...


  • London, Greater London, United Kingdom Live Nation Full time

    About the RoleAs a Ticketing Workforce Coordinator, you will play a crucial role in ensuring that event programming is completed accurately and efficiently.You will work closely with Client Account Managers and venues to obtain necessary information and ensure that events are ready for sale to fans.We offer a comprehensive benefits package, including...


  • London, Greater London, United Kingdom Criterion Hospitality Full time

    About the Role:Retail Services CoordinatorCriterion Hospitality is seeking an experienced Retail Services Coordinator to join our centre team. The successful candidate will have a strong background in retail services, with experience in centre management, service contract management, and scheduling. Excellent communication skills are essential for this...


  • London, Greater London, United Kingdom Retail Insights Full time

    Are you passionate about marketing and looking for a new challenge? As a Digital Marketing and Events Specialist at Retail Insights, you will be responsible for creating engaging content and driving sales through our marketing efforts.ResponsibilitiesDevelop and implement effective digital marketing strategies to reach our target audienceCoordinate with the...


  • London, Greater London, United Kingdom Retail & Asset Solutions Ltd Full time

    Job Title: Retail Stocktake Assistant CoordinatorAbout the Role:We are looking for experienced stock counters to join our successful team. As a Retail Stocktake Assistant Coordinator, you will be responsible for assisting in the accurate counting and reporting of stock levels on various retail customer sites.Key Responsibilities:Assist in the accurate...


  • London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    About Fashion & Retail Personnel">Fashion & Retail Personnel is a respected recruitment agency operating within the fashion and retail sector. Our mission is to provide expert staffing solutions to ambitious brands.">Job Description">We are seeking a highly organized and detail-oriented Retail Support Coordinator to join our team on a temporary basis. The...


  • London, Greater London, United Kingdom The Retail Partnership Ltd Full time

    The Retail Partnership Ltd is a vibrant and busy fashion business, seeking an energetic Assistant Account Coordinator to join our team in London.">This permanent role offers the opportunity to work with multiple brands, supporting account coordinators to confirm and deliver orders to key customers. The ideal candidate will have proven experience in a similar...


  • London, Greater London, United Kingdom Fashion & Retail Personnel Full time

    Fashion & Retail Personnel is seeking a detail-oriented Retail Stock Coordinator to join their team on a temporary basis. As a key member of the team, you will be responsible for allocating stock to stores, preparing reports, and performing sales analysis.This role offers a competitive salary rate paid on a weekly basis, paid holiday, and the opportunity to...