Performance Specialist

2 days ago

London, Greater London, United Kingdom Herman Miller Limited Full time
Job Title: Performance Specialist

About the Role:

We are seeking a highly motivated and customer-focused Performance Specialist to join our team at Herman Miller Limited. As a Performance Specialist, you will be responsible for providing exceptional customer experiences, demonstrating our products, and driving sales growth.

Key Responsibilities:

  • Deliver outstanding customer service, product knowledge, and engagement to create a memorable experience for our clients.
  • Convey enthusiasm and passion for the philosophy and values of Knoll, our products, and our history.
  • Become an expert on Knoll products, ergonomics, features, and benefits through regular trainings and self-guided study.
  • Work collaboratively with fellow employees to create a positive, team-oriented atmosphere and a friendly retail environment.
  • Engage with customers in a courteous and knowledgeable manner, exceeding customer expectations.
  • Prospect for new business by reaching out to new customers, growing existing customers, and developing A&D relationships.
  • Address customer needs in a timely and appropriate manner.
  • Process transactions and sales orders according to company policy.
  • Communicate constructively and courteously with corporate offices when resolving customer issues.
  • Field customer phone inquiries, while providing top-tier customer service.
  • Ensure that visual and experiential standards are always met.
  • Support basic maintenance of the store, including assisting in floor and fixture changes.
  • Assist in coordinating in-shop events, as necessary.

Requirements:

  • 2-3 years of retail sales experience or customer success experience.
  • High energy and personal engagement skills.
  • Eagerness to work in a high traffic environment while maintaining excitement with every product demonstration.
  • Experience with a POS system and proficiency with MS Office software, web navigation, and 3D rendering programs.
  • Able to routinely move objects weighing over 20 pounds and to understand safety requirements.
  • Schedule flexibility to meet the demands of our clients and promotions, which requires working on weekends and holidays, and one hour before and after operating hours.

About Us:

Herman Miller Limited is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, age, ethnicity, gender identity, or ability. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

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