Digital Fashion Administrator

15 hours ago

Ripon, North Yorkshire, United Kingdom Nearly New Cashmere Full time

Are you passionate about fashion and delivering exceptional customer experiences?

Nearly New Cashmere Co is a leading sustainable fashion retailer seeking an Office and Customer Service Administrator to join our dynamic team in Masham, North Yorkshire.

This role offers a unique opportunity to gain valuable experience in e-commerce, sustainable fashion, and business administration while working with a purpose-driven small business.

You will be responsible for:

  • Providing exceptional customer service by responding promptly to customer queries via telephone, email, and live chat with a polite and professional manner.
  • Managing the daily processing and dispatch of online orders with precision and efficiency.
  • Handling customer returns and other incoming post to ensure items are processed swiftly and accurately.
  • Planning and coordinating events across the country, including packing and logistics.
  • Overseeing stock levels and maintaining an organised stockroom, ensuring products are regularly restocked.
  • Monitoring office supplies, managing invoices and receipts, and liaising with shipping and service providers.

The ideal candidate will have:

  • A confident and enthusiastic attitude.
  • A proactive and positive approach to tasks.
  • Strong organisational skills and attention to detail.
  • A collaborative mindset and genuine interest in fashion.

We offer a competitive salary of £28,000.00 per year, along with company pension, employee discount, and on-site parking.

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