IT Field Engineer Assistant
7 days ago
About the Position:
We are seeking an experienced IT Field Engineer Assistant to join our team at Southern Housing. As a key member of our technical support team, you will be responsible for delivering top-notch technical assistance to our colleagues and field staff.
Job Description:
- Provide technical support and troubleshoot hardware and software issues.
- Cover service desk peaks and deliver exceptional customer service.
- Engage in various IT projects to improve systems, procedures, and our knowledge base.
- Maintain office technology and ensure it's always ready for use.
- Visit remote sites to diagnose and fix IT hardware and communication issues.
Salary and Benefits:
Our competitive salary package includes £45,000 per annum, along with a range of benefits, including a pension scheme, life assurance, healthcare cash plan, eyecare, and dental coverage.
Requirements:
- Proven experience in working directly with customers on-site to resolve technology issues.
- Excellent customer management and strong troubleshooting abilities.
- Thorough understanding of IT technologies and Microsoft Office.
- Clean driving license and willingness to travel.
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