Technology Operations Engineer

3 weeks ago


Sittingbourne, Kent, United Kingdom Southern Housing Full time
Job Description

Southern Housing is seeking a skilled Assistant Field Engineer to provide technical support and maintenance for office technology, including printers, meeting rooms, and wall boards. This role offers a unique opportunity to work in a dynamic environment, collaborating with a dedicated team to ensure the smooth operation of our technology infrastructure.

This is a 12-month Fixed Term Contract based in the field with hybrid working options available. A car allowance is provided for essential users. As part of our team, you will be responsible for troubleshooting hardware and software issues, delivering top-notch customer service, engaging in IT projects, and ensuring that office technology is always ready for use.

Key Responsibilities:

  • Provide 2nd and 3rd line support for hardware and software issues.
  • Deliver exceptional customer service and support to colleagues and field staff.
  • Engage in various IT projects to improve systems, procedures, and knowledge bases.
  • Ensure office technology is fully functional and ready for use.
  • Visit remote sites to diagnose and fix IT hardware and communication issues.

Requirements:

  • A minimum of [£30,000 - £35,000] salary per annum, depending on experience.
  • Experience working directly with customers to resolve technology issues.
  • Excellent customer management skills and ability to work effectively with stakeholders.
  • Strong troubleshooting and problem-solving abilities.
  • A thorough understanding of IT technologies and Microsoft Office.
  • Clean driving license and willingness to travel.

About Us

Southern Housing offers a comprehensive range of benefits, including pension, life assurance, healthcare cash plan, eyecare & dental, birthday leave, retailers discounts, cycle to work, buy & sell annual leave, season ticket loan, in-house academy & career development, and flexible working. We are committed to creating a diverse and inclusive culture where everyone feels valued and respected.



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