Customer Success Membership Manager
1 month ago
The National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We assist over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and now features the world's largest professional development library for educators.
Key Responsibilities- Manage an individual book of business of allocated Enterprise Customers to ensure personal and company KPI's are achieved and increase Customer Advocacy.
- Work with Enterprise Managers to proactively work cancellation tickets - saving tickets and relationships, and mentoring the team by embodying best practice Customer Success methodologies to reduce churn.
- Drive customer retention by continuous improvement of customer experience and automation of the journey.
- Ensure regular contact for your allocated book of business and be the single point of contact to facilitate, manage and resolve any customer complaints.
- Maintain strong relationships with Enterprise Customers, working closely with the key internal teams to understand customer needs and feedback to the Enterprise Manager.
- Monitor NPS to proactively resolve complaints with Detractors and promote Advocates.
- Accurately Forecast renewals three months in advance to the Enterprise and report weekly on agreed metrics.
- Ensure all company systems are updated and conversations are logged and documented.
- Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements working along with the Director of Customer Success to champion change.
- Proven experience in working in a renewals team or similar customer-focused teams.
- Strong understanding of the renewal process and customer lifecycle management.
- Analytical mindset, with the ability to interpret data, identify trends, and make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to build relationships and influence.
- Results-oriented with a track record of meeting or exceeding renewal targets.
- Proactive and solutions-oriented mindset, with the ability to identify and address potential issues before they escalate.
- Familiarity with CRM systems preferable HubSpot and other relevant tools to manage and track customer renewals.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Proven experience within the Education or Ed tech industry preferred but not essential.
- Hybrid working from Sheffield office, with regular collaboration days in our Sheffield HQ.
- Opportunity to work at an established but rapidly growing EdTech scaleup who values.
- NEST Pensions scheme.
- Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually (+Bank Holidays).
- Access to company Life Assurance scheme.
- SmartHealth - access to 24/7 virtual GP, mental health & wellbeing support, financial advice and more.
- Enhanced Family Friendly benefits.
-
Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom https:jobs-redefined.cositemap Full timeCustomer Success Membership ManagerWe are seeking a highly skilled Customer Success Membership Manager to join our team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers to drive customer renewals and retention.Key Responsibilities:Manage an individual...
-
Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom https:jobs-redefined.cositemap Full timeJob Title: Membership Manager - EnterpriseJob Summary:We are seeking a highly skilled Membership Manager - Enterprise to join our team at The National College. As a key member of our Customer Success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high...
-
Customer Success Membership Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerWe are seeking a highly skilled Customer Success Membership Manager to join our team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high customer...
-
Customer Success Membership Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerWe are seeking a highly skilled Customer Success Membership Manager to join our team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high customer...
-
Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeJob Title: Customer Success Membership ManagerAt The National College, we are seeking a highly skilled and motivated Customer Success Membership Manager to join our team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers to drive customer renewals and...
-
Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeJob Title: Customer Success Membership ManagerAt The National College, we are seeking a highly skilled and motivated Customer Success Membership Manager to join our team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers to drive customer renewals and...
-
Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeJob Title: Membership Manager - Enterprise CustomersJob Summary:We are seeking a highly skilled Membership Manager to join our team at The National College. As a Membership Manager, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high customer retention...
-
Customer Success Membership Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We support over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and features the world's largest professional...
-
Customer Success Membership Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We support over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and features the world's largest professional...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, backed by Private Equity and driven by a strong vision for growth. We support over 45,000 schools globally, ensuring compliance and enhancing standards. Our cutting-edge platform has transformed online training and features the...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, backed by Private Equity and driven by a strong vision for growth. We support over 45,000 schools globally, ensuring compliance and enhancing standards. Our cutting-edge platform has transformed online training and features the...
-
Customer Success Membership Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeJob DescriptionWe are seeking a highly skilled Membership Manager to join our team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers.Key Responsibilities:Account Manage an individual book of business of allocated Enterprise...
-
Customer Success Membership Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeWe are seeking a highly skilled Membership Manager, Enterprise to join our dynamic team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers.Key Responsibilities:Account manage an individual book of business of allocated Enterprise...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We assist over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and now features the world's largest professional...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We assist over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and now features the world's largest professional...
-
Customer Success Membership Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeRole OverviewThe National College is seeking a highly skilled Membership Manager, Enterprise to join our dynamic team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers.Key ResponsibilitiesAccount manage an individual book of business of allocated...
-
Customer Success Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom Ambis Full timeUnlock Customer PotentialAre you ready to elevate your career and make a meaningful impact on customer success? As a Customer Success Manager at Ambis, you'll play a pivotal role in fostering proactive connections between our ERP software company and our customer base.Key Responsibilities:Collaborate closely with our Support and Professional Services...
-
Membership Account Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeMembership Manager - Key AccountsWe are seeking a highly skilled Membership Manager - Key Accounts to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
-
Membership Account Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeMembership Account Manager**Job Summary**We are seeking a skilled Membership Account Manager to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.**Key...
-
Membership Account Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeMembership Manager - Key AccountsWe are seeking a highly skilled Membership Manager - Key Accounts to join our team at The National College. As a key member of our National Education Group, you will be responsible for managing key account customers, improving health scores, handling escalations, and supporting renewal/cancellation conversations.Key...
