Customer Success Membership Manager
1 month ago
The National College is a leading provider of professional development and software tools, backed by Private Equity and driven by a strong vision for growth. We support over 45,000 schools globally, ensuring compliance and enhancing standards. Our cutting-edge platform has transformed online training and features the world's largest professional development library for educators.
Key Responsibilities- Manage and maintain strategic relationships with Enterprise Customers to drive customer renewals and retention.
- Work with Enterprise Managers to proactively resolve cancellation tickets, saving tickets and relationships, and mentor the team by embodying best practice Customer Success methodologies.
- Drive customer retention by continuously improving the customer experience and automating the journey.
- Ensure regular contact with allocated Enterprise Customers and serve as the single point of contact to facilitate, manage, and resolve any customer complaints.
- Monitor NPS to proactively resolve complaints with Detractors and promote Advocates.
- Act as a customer advocate within The National College, representing customer needs and feedback to drive product and service improvements.
- Strong understanding of the renewal process and customer lifecycle management.
- Analytical mindset, with the ability to interpret data, identify trends, and make data-driven decisions.
- Familiarity with CRM systems, preferably HubSpot and other relevant tools to manage and track customer renewals.
- Relationship management, time management, management ability, and commercial acumen.
- Hybrid working from Sheffield office, with regular collaboration days in our Sheffield HQ.
- NEST Pensions scheme.
- Buy & Sell Holiday scheme offering an opportunity to boost holiday allowance to up to 38 days annually (+Bank Holidays).
- Access to company Life Assurance scheme.
- SmartHealth - access to 24/7 virtual GP, mental health & wellbeing support, financial advice, and more.
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Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerWe are seeking a highly skilled Customer Success Membership Manager to join our team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high customer...
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Customer Success Membership Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom https:jobs-redefined.cositemap Full timeCustomer Success Membership ManagerWe are seeking a highly skilled Customer Success Membership Manager to join our team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers to drive customer renewals and retention.Key Responsibilities:Manage an individual...
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Customer Success Membership Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom https:jobs-redefined.cositemap Full timeJob Title: Membership Manager - EnterpriseJob Summary:We are seeking a highly skilled Membership Manager - Enterprise to join our team at The National College. As a key member of our Customer Success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high...
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Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is seeking a highly skilled Customer Success Membership Manager to join our dynamic team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high customer...
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Customer Success Membership Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerWe are seeking a highly skilled Customer Success Membership Manager to join our team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high customer...
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Customer Success Membership Manager
4 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerWe are seeking a highly skilled Customer Success Membership Manager to join our team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high customer...
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Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeJob Title: Customer Success Membership ManagerAt The National College, we are seeking a highly skilled and motivated Customer Success Membership Manager to join our team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers to drive customer renewals and...
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Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeJob Title: Customer Success Membership ManagerAt The National College, we are seeking a highly skilled and motivated Customer Success Membership Manager to join our team. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers to drive customer renewals and...
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Customer Success Membership Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeJob Title: Membership Manager - Enterprise CustomersJob Summary:We are seeking a highly skilled Membership Manager to join our team at The National College. As a Membership Manager, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer renewals, and ensuring high customer retention...
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Customer Success Membership Manager
2 months ago
Sheffield, Sheffield, United Kingdom The National College Full time{"title": "Membership Manager, Enterprise", "description": "Role OverviewWe are seeking a highly skilled Membership Manager, Enterprise to join our dynamic team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer...
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Customer Success Membership Manager
2 months ago
Sheffield, Sheffield, United Kingdom The National College Full time{"title": "Membership Manager, Enterprise", "description": "Role OverviewWe are seeking a highly skilled Membership Manager, Enterprise to join our dynamic team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers, driving customer...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, backed by Private Equity and driven by a strong vision for growth. We support over 45,000 schools globally, ensuring compliance and enhancing standards. Our cutting-edge platform has transformed online training and features the...
-
Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We support over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and features the world's largest professional...
-
Customer Success Membership Manager
3 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We support over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and features the world's largest professional...
-
Customer Success Membership Manager
1 week ago
Sheffield, Sheffield, United Kingdom The National College Full timeWe are seeking a highly skilled Membership Manager, Enterprise to join our dynamic team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers.Key Responsibilities:Account manage an individual book of business of allocated Enterprise...
-
Customer Success Membership Manager
2 weeks ago
Sheffield, Sheffield, United Kingdom The National College Full timeJob DescriptionWe are seeking a highly skilled Membership Manager to join our team at The National College. As a key member of our customer success team, you will be responsible for managing and maintaining strategic relationships with our Enterprise Customers.Key Responsibilities:Account Manage an individual book of business of allocated Enterprise...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We assist over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and now features the world's largest professional...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We assist over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and now features the world's largest professional...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We assist over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and now features the world's largest professional...
-
Customer Success Membership Manager
1 month ago
Sheffield, Sheffield, United Kingdom The National College Full timeCustomer Success Membership ManagerThe National College is a leading provider of professional development and software tools, driven by a strong vision for growth. We assist over 45,000 schools globally, ensuring compliance and enhancing standards. Our state-of-the-art platform has transformed online training and now features the world's largest professional...
