Customer Success Manager
4 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of accounts to achieve long-term success. This includes onboarding new customers, monitoring customer usage data, and working closely with Sales, Product, IT, and Support teams to ensure a unified customer experience.
Key Responsibilities:
* Manage a portfolio of accounts to achieve long-term success
* Onboard new customers, ensuring a smooth transition from sales to implementation
* Monitor customer usage data, health indicators, renewal dates, and growth opportunities
* Work closely with Sales, Product, IT, and Support teams to ensure a unified customer experience
* Support clients with queries and training requests
* Engage in occasional domestic and international travel
* Ensure both the company and clients adhere to contract terms
Requirements:
* Experience as a Customer Success Manager in the advertising technology field
* Strong understanding of advertising technologies
* Quick learner with the ability to learn and adapt to new software
* Friendly and professional with exemplary written and oral English skills
* Clear and patient training skills
* An analytical and logical ability to understand our client internal workflows to help ensure they get the best out of our products
* Clear DBS (willingness to undertake, paid by the company)
What We Offer:
* Our client will support you where they can
* 20 days annual leave increasing to 24 days based on length of service
* Hybrid working to support your working preferences
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