Leadership and Retention Manager

2 weeks ago


Manchester, United Kingdom European Tech Recruit Full time

We are looking for an experienced Leadership and Retention Manager to join our team in Manchester. This role plays a crucial part in driving customer satisfaction, retention, and growth.

The successful candidate will oversee both pre-sales and post-sales activities, ensuring seamless customer experiences and maximizing the value of our solutions. Estimated salary: £60,000 - £80,000 per annum.

About the Team
  • Foster a collaborative and high-performing team culture that prioritizes effective communication, knowledge sharing, and individual development.
  • Oversee team performance, providing guidance, coaching, and feedback to ensure consistent delivery of exceptional customer experiences.
  • Implement robust people management processes and procedures, including leave management, attendance tracking, and regular team communication.

The ideal candidate will have strong leadership skills and experience in customer success, with a proven track record of driving business growth and delivering results.


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