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Care Team Leader

1 month ago

Farnborough, Hampshire, United Kingdom Melody Care Full time
About Melody Care

At Melody Care, we provide high-quality home care services to our clients. Our team is committed to delivering exceptional care and support in a warm and welcoming environment.

Job Title: Senior Home Care Manager

We are seeking an experienced Senior Home Care Manager to join our team. The successful candidate will be responsible for leading a team of carers and ensuring that all aspects of the service are delivered to the highest standards.

Key Responsibilities:
  • Lead by example and promote a positive culture within the branch;
  • Manage staffing levels, budget, performance, capacity, and records;
  • Develop and maintain operational performance of the branch, service, staff, and carers;
  • Promote new care packages and maintain quality standards;
  • Ensure branch and carer compliance with CQC regulations and company policies;
  • Support new carers and office staff;
  • Contribute to client care plans and provide effective leadership to staff;
  • Manage staff performance, conduct reviews, and supervise senior team members;
  • Manage client meetings, office team meetings, and bi-weekly meetings with the Operations Manager;
  • Build relationships with the Training and Recruitment Departments;
  • Administer the branch, manage accounts, and ensure payroll information is accurate;
  • Liaise with the Quality Assurance Manager and participate in auditing processes;
  • Manage client records and develop the business to grow the Home Care Team and Client Portfolio;
  • Attend training courses and emergency care calls.
Required Qualifications:

(QCF) NVQ Level 5 in Leadership and Management

Benefits:
  • Referral and Recognition Reward points using our Care Friends App;
  • Paid holiday (33 days including bank holidays);
  • Company Pension.
Salary:

The salary for this position is £45,000 - £55,000 per annum, depending on experience.