Cyber Security Training Business Customer Service Representative

3 weeks ago


Swansea, City and County of Swansea, United Kingdom Recruit4Staff (Wrexham) . Full time

Customer Service Executive Opportunity

We are proud to be representing our client, an established Cyber Security Training Business, in their search for a Customer Service Executive to work from their offices in Swansea.

What We Offer

  • Salary: £25,000 per annum
  • Monday to Friday working hours
  • Permanent position
  • Benefits: 25 days holiday + Bank Holidays, Christmas Shutdown (deductible from holidays), Volunteer & Charity Days, Pension Scheme, Private Medical Insurance, MacBook & Accessories, iPhone, Travel Expenses when necessary, ongoing training within the industry

The Role

  • Manage inbound and outbound enquiries
  • Assist customers with information requests about cyber security training courses
  • Liaise with customers who have fluent EU language skills
  • Correspond with customers via email and live chat in their native language about course information and costs
  • Ensure excellent customer service during each contact

Requirements

  • European language skill: Italian, Dutch, German, or French - essential
  • Previous customer service experience gained from an office environment - desirable


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