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Client Relationship Manager

2 months ago

St Georges North Somerset, United Kingdom Enigma Clinical Solutions Full time

JOB TITLE:

ACCOUNT MANAGER

LOCATION:
Weston Super Mare (with potential for full remote working, attending the office once or twice a month)

SALARY:
£35,000 – £45,000 DOE (depending on experience with recruitment agency supplying to NHS framework)

ABOUT US:
ENIGMA Clinical Solutions Ltd.

is a prominent healthcare staffing agency, specializing in both temporary and permanent recruitment services for care facilities, nursing homes, residential establishments, and mental health organizations throughout the South West.

Our company is undergoing significant expansion due to new opportunities arising from accessible frameworks, and we are in search of a proactive and skilled Account Manager to enhance our operations.


JOB DESCRIPTION:
The Account Manager will be responsible for the effective execution and oversight of the recently secured NHS Framework Agreement RM6281.

This position entails engaging with NHS trusts, leading a dedicated team responsible for the placement of healthcare personnel, addressing concerns, and fostering robust relationships with Trusts to ensure adherence to the framework stipulations.

The ideal candidate will collaborate closely with Business Development Managers to stimulate substantial business growth.

KEY RESPONSIBILITIES:

Framework Compliance and Management:

  • Ensure all activities align with the Framework Agreement RM6281, including compliance with specified deliverables and standards as outlined in the agreement documentation.
  • Supervise the creation and timely submission of necessary Transparency Reports and other compliance-related documents.
  • Stay informed about NHS procurement policies, including updates to transparency principles.

Liaison with NHS Trusts:

  • Serve as the main contact point between ENIGMA Clinical Solutions Ltd. and NHS trusts involved in the framework.
  • Build and sustain strong professional relationships with key stakeholders in NHS trusts to ensure seamless operations and prompt resolution of any issues.

Team Leadership:

  • Direct and manage the team responsible for the placement of healthcare personnel, ensuring efficient and accurate staffing to meet the demands of NHS trusts.
  • Address complaints from both staff and NHS trusts effectively, ensuring timely resolution and maintaining high service satisfaction levels.

Process Improvement:

  • Collaborate with Salesforce developers to automate and enhance booking processes, complaint resolution, and other operational workflows.
  • Implement best practices and continuous improvement strategies to optimize service delivery efficiency and effectiveness.

Reporting and Documentation:

  • Generate regular reports on framework performance, highlighting key metrics and areas for enhancement.
  • Ensure all documentation related to the framework agreement, including insurance certificates and accreditation evidence, is current and submitted as required.

Social Value Priorities:

  • Advocate for and integrate social, environmental, and economic benefits as outlined in the framework's social value priorities.
  • Ensure that the company's operations under the framework contribute positively to social value initiatives.

QUALIFICATIONS:

  • Extensive experience in a similar capacity, preferably within the healthcare or staffing sector. Candidates with backgrounds in Recruitment or Senior Recruitment, or Branch Manager roles in the healthcare industry are encouraged to apply.
  • Strong understanding of NHS procurement policies and frameworks.
  • Proven track record in team leadership and stakeholder engagement.
  • Excellent communication and interpersonal abilities.
  • Proficiency in Salesforce and other relevant software tools.
  • Strong organizational and project management capabilities.
  • Detail-oriented with a focus on compliance and quality assurance.
  • Problem-solving aptitude with the ability to manage complex and sensitive issues.
  • Proactive and capable of working independently with minimal oversight.
  • Commitment to maintaining confidentiality and ethical standards.

BENEFITS:

  • Competitive salary from £35,000 – £45,000 DOE (depending on experience with recruitment agency supplying to NHS framework)
* 25 days annual leave plus 8 bank holidays

  • Mileage and expenses reimbursed
  • Onsite parking available
  • Attractive commission structure
  • Excellent professional development opportunities

WORKING HOURS:
Monday to Friday, 9:00 AM to 5:00 PM, with potential for hybrid working after 6 months. Full remote working can be considered with the expectation to attend the office once or twice a month.

APPLICATION PROCESS:
Interested candidates are encouraged to submit their CV and a cover letter detailing their relevant work experience and qualifications.

ENIGMA Clinical Solutions Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Seize this opportunity to leverage your account management expertise and contribute to our ongoing growth and success.