Legal Officer

1 month ago


Enfield Town, Greater London, United Kingdom Service Care Solutions Ltd Full time
Income Assessment Officer

Service Care Solutions Ltd is seeking a skilled Income Assessment Officer to join their Housing Gateway Ltd Rent Income Team. This is a fantastic opportunity to make a difference in the community while developing your career.

The Role

As an Income Assessment Officer, you will play a crucial role in delivering effective customer-focused collection services for Housing Gateway Ltd tenants. Your key responsibilities will include:

  • Contacting tenants in rent arrears to assist in setting up payment arrangements.
  • Supporting income maximisation efforts for tenants.
  • Engaging with vulnerable and challenging customers to ensure they receive appropriate support.
  • Working in line with national and corporate policies, procedures, and statutory legislation.
  • Maintaining a positive and professional image when interacting with customers.
  • Collaborating with cross-functional teams and relevant partners to support tenant needs.
  • Ensuring all actions are compliant with regulatory and legal requirements.
The Ideal Candidate

We are looking for an experienced candidate who has previously worked in a similar role, particularly within a rent collection or income assessment environment. The ideal candidate will possess:

  • Strong knowledge of rent collection processes and income assessment.
  • Excellent communication skills, with the ability to engage effectively with customers, especially those in vulnerable situations.
  • Experience working within a team and collaborating with various stakeholders.
  • A proactive approach to problem-solving and decision-making.
  • Familiarity with national and corporate policies, procedures, and statutory legislation relevant to rent collection and income support.
The Contract

This is a 3-month contract, with the potential to become a permanent position. The working hours are 36 hours per week, and the hourly rate is £18.66 PAYE / £22.81 Umbrella.


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