Senior ServiceNow Software Developer

24 hours ago

Leeds, Leeds, United Kingdom Mastek Full time
Job Title: Senior ServiceNow Software Developer

**Company Overview:** Mastek is a leading provider of digital transformation services, with a strong focus on innovation and customer satisfaction.

**Salary:** £80,000 - £110,000 per annum, depending on experience. This includes a base salary of £70,000, plus a performance-related bonus of up to £40,000.

**Job Description:** We are seeking a highly skilled and experienced Senior ServiceNow Software Developer to join our team. As a Senior Developer, you will be responsible for designing, developing, and implementing software solutions on the ServiceNow platform. You will work closely with cross-functional teams to drive process improvements, enhance system efficiency, and deliver high-quality service management solutions. Your expertise in ServiceNow development, including scripting (JavaScript, Glide), will enable you to create custom applications, integrations, and flows that meet our customers' business strategies.

**Key Responsibilities:**
  • Design, develop, and implement ServiceNow solutions, including custom applications, integrations, and flows.
  • Configure, support, and maintain core applications such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, and Integration Hub.
  • Serve as a technical lead providing guidance and best practices.
  • Collaborate with stakeholders to gather and analyse requirements, translating and documenting these into effective ServiceNow solutions.
  • Work with cross-functional teams to ensure seamless integration and delivery of end-to-end solutions.
  • Stay current with ServiceNow best practices and industry trends to promote innovation.
  • Develop proof of concepts (POCs) for new ServiceNow features and capabilities.
  • Lead cross-team initiatives to drive innovation ideas and see these through to fruition.
  • Perform regular system and application maintenance, ensuring optimal performance and stability.
  • Troubleshoot and resolve issues, providing timely and effective support to end-users.
  • Conduct system audits (when required) and prepare comprehensive documentation.
  • Create technical documentation, including design documents, process flows, and user guides.
  • Maintain ServiceNow specific technical documentation within ServiceNow Knowledge base and customer systems (as appropriate).
  • Train and support end-users on ServiceNow functionalities and best practices.


**Required Skills and Qualifications:**
  • Able to commute to the central Leeds office.
  • Minimum of 4 years of experience as a ServiceNow Developer, with at least 2 years in a senior or lead developer role.
  • Extensive experience with ServiceNow development, including scripting (JavaScript, Glide).
  • Strong understanding of ServiceNow modules such as ITSM, PA, CSDM, CMDB, Employee Centre, and Integration Hub (REST and SOAP web services and API integrations).
  • Good understanding of ServiceNow out-of-the-box architecture.
  • Proven experience in developing and implementing innovative solutions on the ServiceNow platform, driving thought leadership.
  • Excellent analytical and problem-solving skills, with a strong attention to detail.
  • Effective communication and interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.
  • ServiceNow Certified System Administrator (CSA).
  • ITIL v4 qualified.

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