Private Patient and Overseas Visitor Assistant
4 weeks ago
Job Overview
We are seeking a highly organized and detail-oriented individual to join our Private Patient and Overseas Visitor Team as a Patient Services Coordinator. In this role, you will provide comprehensive administrative support to the team, processing invoices and credit note requests, answering telephone queries from patients, and assessing status documents.
Main Responsibilities
- Provide administrative support to the Private Patient and Overseas Visitor Team, including processing invoices and credit note requests.
- Answer telephone queries from patients and provide accurate information.
- Assess status documents and maintain electronic recording systems for overseas visitors and private patients.
- Collate reports and deal with invoices and income generation.
- Raise timely invoices and credit notes.
- Take credit/debit card payments for outstanding invoices for overseas visitors and private patients.
- Undertake all clerical and administrative duties in support of the Overseas Visitor and Private Patient Team.
Working for Our Organisation
Northern Lincolnshire and Goole NHS Foundation Trust is part of one of the largest acute and community Group arrangements in the NHS, serving over 1.65 million people. We are committed to delivering world-class hospital and community services and value diversity, inclusivity, and innovation in our workforce.
Person Specification
Education and Qualifications
- Good level of general education.
- Good understanding of Windows applications and MS Office, particularly Microsoft Word and Microsoft Excel.
Desirable Criteria
- Previous experience working in a financial environment.
- Previous experience of working in a customer services environment.
- Experience of scheduling/coordinating activities and/or resources.
- Time management skills or experience of working in a busy/demanding environment.
- Evidence of ongoing personal development.
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