Banqueting Operation Team Member

1 week ago


London, Greater London, United Kingdom AccorHotel Full time

Job Title: Banqueting Operation Team Member

Estimated Salary: $45,000 - $55,000 per annum

About the Role

We are seeking a skilled and enthusiastic Banqueting Operation Team Member to join our team at AccorHotel. As a key member of our Conference & Banqueting Operation team, you will be responsible for providing exceptional service to our clients and ensuring the smooth execution of conferences and events.

Your primary duties will include supporting the Conference & Banqueting Operation Manager and Supervisor in preparing, presenting, and serving banquet food and beverage procedures. You will also be responsible for setting up conferences and events according to function sheets, demonstrating excellent customer service skills, and collaborating with the Conference & Banqueting Operation Manager to liaise with Food & Beverage teams.

In addition, you will maintain a record system for previous functions, including files, reservation books, customer contact information, sales solicitation programs, room utilization reports, menu files, and promotion files. You will also follow up on business referrals and potential sales leads with the Conference & Banqueting Operation Manager, ensure timely implementation of last-minute client arrangements, and familiarize yourself with equipment and materials related to functions and conferences.

You will also showcase hotel facilities to prospective clients and promote their sale, verify that banquet service personnel have made necessary arrangements and preparations with kitchen, housekeeping, engineering, and other departments, review accounts and refer discrepancies to the Conference & Banqueting Operation Supervisor, and familiarize yourself with government laws regarding banquets, exhibitions, and outside catering to assist prospects or booked clients and ensure adherence to these regulations.

Key Responsibilities
  • Supports the Conference & Banqueting Operation Manager and Supervisor in preparing, presenting, and serving banquet food and beverage procedures
  • Assists with setting up conferences and events according to function sheets
  • Demonstrates excellent customer service skills
  • Collaborates with the Conference & Banqueting Operation Manager to liaise with Food & Beverage teams
  • Maintains a record system for previous functions
  • Familiarizes themselves with equipment and materials related to functions and conferences


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