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Electrical Support Specialist

2 months ago

Milton Keynes, United Kingdom Mansell Recruitment Group Full time
About the Role

Mansell Recruitment Group is seeking an experienced Electrical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical support to our customers and sales force team.

Key Responsibilities
  • Collaborate with the external sales team to support and enhance market share growth.
  • Provide technical support through various channels, including phone, email, and site visits.
  • Develop and deliver training sessions to educate staff and customers on our products.
  • Continuously develop your skills and knowledge in the industry.
  • Investigate and analyze product field failures, providing detailed reports and recommendations.
  • Work on developing proposals for new products to meet current and future customer needs.
  • Conduct market and competitor analysis to stay informed about industry trends.
  • Contribute to the introduction of new products, ensuring they align with customer requirements.
  • Participate in industry events and exhibitions.
Requirements
  • A degree or HND qualification in electronics, electromechanical, or other engineering discipline.
  • In-depth understanding of electrical systems.
  • 5 years of commercial experience.
  • Methodical problem-solving skills, with the ability to maintain clear and detailed records.
  • Strong written and verbal communication skills.
  • Ability to collaborate well with cross-functional teams.
  • Hands-on experience is required.
  • A combination of technical knowledge and some sales understanding would be advantageous.