Electrical Support Specialist
4 weeks ago
Job Title: Electrical Support Specialist
Job Type: Permanent, Full-Time
Location: Milton Keynes (Office Based)
Job Description:
We are seeking an ambitious Electrical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing dedicated support to our customers and sales force. Your role will be pivotal in training, proactive promotion, and driving sales growth through your technical expertise.
Key Responsibilities:
- Collaborate with the external sales team to enhance market share growth.
- Provide technical support via phone, email, Teams calls, webinars, and site visits.
- Develop and deliver bite-size training sessions for staff and customers.
- Continuously enhance your skills and industry knowledge.
- Investigate and analyze product field failures, providing detailed reports and recommendations.
- Develop proposals for new products that meet current and future customer needs.
- Conduct market and competitor analyses to stay informed of industry trends.
- Contribute to the introduction of new products, ensuring alignment with customer requirements.
- Participate in industry events and exhibitions.
Requirements:
- Methodical problem solver with strong organizational skills and the ability to maintain clear and comprehensive records.
- Ability to work collaboratively with cross-functional teams.
- Hands-on testing and diagnostics experience.
- Technical knowledge paired with a degree of sales understanding is highly beneficial.
- Willingness to travel to UK customer sites to support sales activities and resolve technical issues.
About Us:
We are the market leader in pneumatic and automation technology, and innovation and customer experience are at the forefront of everything we do. Our contributions are significant and impactful: we've helped get airplanes into the air, cars on the road, and reduced the carbon footprint of commercial freight. Our role enhances the efforts of our partners and clients, making their dreams a reality.
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