Electrical Support Specialist
4 weeks ago
We are seeking a skilled Electrical Support Specialist to join our team at Ideal Personnel & Recruitment Solutions Limited. As a Technical Support Engineer with an Electrical Bias, you will play a crucial role in providing technical support to our clients and sales teams.
Key Responsibilities:
- Collaborate with the external sales team to support and enhance market share growth.
- Provide technical support through phone, emails, Teams calls, Webinars, and site visits.
- Develop and deliver bite-size training sessions to educate both staff and customers.
- Continuously develop your skills and knowledge in the industry.
- Investigate and analyse product field failures, providing detailed reports and recommendations.
- Work on developing proposals for new products to meet current and future customer needs.
- Conduct market and competitor analysis to stay informed about industry trends.
- Contribute to the introduction of new products, ensuring they align with customer requirements.
- Take part in Industry events and exhibitions.
Requirements:
- A Degree or HND Qualification in electronics, electromechanical or other engineering discipline.
- Methodical problem solver organised and able to keep clear and comprehensive records.
- Strong communication skills, both written and verbal.
- Ability to work collaboratively with cross-functional teams.
- Hands on testing and diagnostics experience.
- Have technical knowledge paired with a degree of sales understanding would be of benefit.
- Enthusiasm for energy-saving initiatives and sustainability.
- Willingness to travel UK Customer sites to support Sales activities and resolve technical issues.
We offer a competitive salary and attractive package of benefits including, 25 days holiday, plus bank holidays and additional holiday purchase scheme, private medical insurance, car leasing, bike2work, Smart-Tech purchase scheme, pension, EAP, retail discounts.
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