Customer Service Representative

16 hours ago


Redruth, Cornwall, United Kingdom Tesco Partners Full time

**About the Role**

We are seeking a dedicated and enthusiastic colleague to join our Phone Shop team at Tesco Partners. As a Customer Care Colleague, you will play a vital role in providing exceptional customer service and ensuring a positive shopping experience for our customers.

The successful candidate will have a minimum of 12 guaranteed hours each week, with scheduled contracted hours within specific times. This role offers stability and flexibility to suit your lifestyle or career progression.

**Key Responsibilities**

  • You will deliver a great shopping trip for customers daily by following routines, maintaining facilities, listening to customer feedback, and acting on it.
  • You will protect the legal brand by delivering compliance, understanding routines, demonstrating due diligence, and promoting a safe work environment.
  • A passion for human connection is essential to build relationships with colleagues and create a team spirit.
  • You will be responsible for being at work on time, well-presented, and ready to be a brand ambassador.

**What's in it for You**

  • Holiday entitlement starts at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank holidays).
  • You can request flexible working from day one.
  • Enjoy discounts and benefits such as Colleague Clubcard, wellbeing services, exclusive deals on handsets and sims, life cover, pension, and more.
  • We provide uniform, support policies, and access to colleague networks.

**Salary:** The estimated salary for this role is around £18,000 - £20,000 per annum, depending on location and experience.



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