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Technical Support Specialist

4 weeks ago

Newcastle upon Tyne, United Kingdom Bowdon Associates Ltd Full time
Job Title: Technical Support Manager

Job Summary:
We are seeking a skilled Technical Support Manager to join our team at Bowdon Associates Ltd. As a Technical Support Manager, you will be responsible for providing technical support to our clients' customers and engineers.

Key Responsibilities:

* Provide technical support to our clients' customers and engineers
* Develop an understanding of our company's service department and work as part of a wider team
* Identify emerging issues and trends and escalate to Technical Services and Product Management teams
* Provide feedback from the field to the Training department for the development of training material
* Remain up to date with relevant industry standards, British Standards, Building Regulations, etc.

Requirements:

* BPEC/formal qualification in heat pump installation
* NVQ level 2/3 in plumbing and heating
* Experience of fault diagnosis
* Exceptional customer service
* Excellent IT, organisational, communication, and presentation skills

Benefits:

* Bonus scheme
* Yearly bonus
* Company car
* Company events
* Company pension
* Life insurance
* On-site parking

About Us:

Bowdon Associates Ltd is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. We are a quality, transparent, and responsible recruitment agency committed to raising the industry standards.