Consumer Engagement Manager

3 weeks ago


London, Greater London, United Kingdom KAO Full time

We are seeking an experienced Consumer Engagement Manager to join our team at Kao. As a global leader in the consumer goods industry, we are passionate about creating high-quality products and services that enhance people's lives. Our corporate philosophy, the Kao Way, guides us in everything we do.

About the Role:

You will be responsible for managing consumer feedback, delivering exceptional service by addressing inquiries and complaints, and ensuring insights are shared with relevant internal teams. You will act as the social media lead for Curél and Bioré, supporting their brand strategies, PR campaigns, and activations while reporting into the Skincare Brand Manager.

  • Social Media Leadership: Oversee strategy, content creation, performance reporting, and community engagement for Bioré & Curél.
  • PR & Influencer Support: Draft/approve briefs, manage PR events, and review influencer content to align with brand goals.
About You:
  1. Strong communication skills, both written and verbal with advanced levels of English fluency required.
  2. Experience with Premium Brands would be advantageous.
  3. Strong relationship-building abilities to foster respectful and collaborative working relationships with global stakeholders.
  4. Knowledge of Consumer Services Regulations and Processes, including adverse events and claims escalation.
  5. Familiarity with social media, PR, and website management.
About the Opportunity:

A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results.

Kao embraces the diversity and individual personalities of its people because we believe it is diversity that makes us strong. We welcome applications from all areas of the global community.

The estimated salary for this role is $80,000 - $100,000 per year.



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