Logistics Operations Director
7 days ago
Elegant Clutter Ltd is a market-leading provider of logistics software, data, and compliance solutions. With over 30 years of experience, we offer quality, cost-effective, integrated software to improve safety, efficiency, and compliance.
Job SummaryWe are seeking an exceptional General Manager to join our team at Elegant Clutter Ltd. As a hands-on management professional, you will be responsible for supporting the business in creating a culture that is service-focused, positive, and driven to succeed.
Key Responsibilities- Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception, and working with sales and marketing.
- Ensure standards and guarantee a consistently high-quality customer experience. Coordinates all operational and office functions to ensure each department works at an optimal level in key areas.
- Takes responsibility to make sure that the company conducts business in a safe manner to ensure compliance with HR, safety, and environmental rules and regulations.
- Conduct employee performance reviews and address HR issues in a timely manner. In addition to attending staff meetings, they must adhere to all company policies and lead by example.
- Continuously follow trends in the market place related to the company's products and/or services.
- Communicate customer service issues or queries both from the Support desk, training teams, and Development and feedback to customers, channel partners, and all stakeholders.
- Demonstrable experience in a similar role, ideally within the logistics and/or the software/technical industry.
- Excellent communication skills, both written and verbal.
- Excellent customer service and interpersonal skills.
- Strong HR skills.
- Flexible, adaptable, and open to direction.
- Strong business acumen with ability to drive and achieve targets.
- Ability to manage own workload, where priorities change throughout the day.
- Experience of SME management.
- Experience of Trade shows and some marketing co-ordination skills.
- Ideally have a bachelor's degree (or equivalent) in Business Management, Business Administration, or level 5 qualification in Management or Business or other relevant field.
- Strong leadership skills and vision in managing staff.
- Budget development and oversight experience.
- Collaborative work style and commitment to get the job done.
- Strong presentation skills and persuasive with details and facts.
- Can manage and upsell to large accounts and direct commercial negotiations.
- Can develop & maintain effective relationships with internal & external stakeholders.
- 25 days holiday, not including bank holidays, increasing with service.
- Private Medical Insurance.
- Dental Care.
- Pension.
- Excellent career progression and flexible working environment.
$50k - $60k per annum.
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