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Customer Service Representative
2 months ago
Customer Service Representative Opportunity
£27,000 - £29,000
EC Appointments Ltd
We are seeking a highly skilled Customer Service Representative to join our team at EC Appointments Ltd. As a key member of our global pharmaceutical company, you will be responsible for managing assigned customer accounts, ensuring timely and efficient order processing, and providing exceptional customer service.
Key Responsibilities:
• Manage a portfolio of customer accounts, including hospitals and medical centers in the Middle East, South and Central America, and the Caribbean.
• Collaborate with the Key Account Manager to prepare quotes, ensuring accurate pricing and timely delivery.
• Maintain open communication with customers, keeping them informed of order status and delivery times.
• Prepare shipment documentation and coordinate with Warehouse and Freight Forwarders to ensure seamless logistics.
• Ensure compliance with Standard Operating Procedures (SOPs), export permits, and regulatory requirements.
Requirements:
• Proven experience in a regulated environment, with strong PC skills and proficiency in Quality Management systems and SAP (training provided).
• Excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
• Strong analytical and problem-solving skills, with a focus on delivering high-quality results.
• Ability to work independently and as part of a team, with a customer-centric approach.
What We Offer:
• Competitive salary range of £27,000 - £29,000.
• Opportunity to work with a global pharmaceutical company, contributing to the delivery of life-changing medicines.
• Comprehensive training and development program, including SAP training.
• Collaborative and dynamic work environment, with a focus on customer satisfaction.
