IT Support Services Lead

2 weeks ago


Coventry, Coventry, United Kingdom ParentPay Group Full time
About the Role

We are seeking a skilled IT Support Services Lead to join our team at ParentPay Group. As the Tablet Administration Team Leader, you will be responsible for providing 2nd Line Support to all customers, ensuring accurate recording of tablet requests, and escalating issues to Support Management.

The ideal candidate will have experience in mobile device management, stock management, and an analytical approach to problem-solving. You will work closely with the Support Management team to ensure the safe delivery of service to customers within agreed SLAs.

This role offers a competitive salary of £48,000 per annum, depending on experience.



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