Insurance Solutions Expert

6 days ago

Cardiff, Cardiff, United Kingdom Protect Commercial Insurance Full time
About Protect Commercial Insurance Solutions Ltd.

We are a leading provider of comprehensive, commercial insurance solutions tailored to meet the diverse needs of businesses of all sizes. Our mission is to offer peace of mind to our clients by providing exceptional service and customised insurance products. We pride ourselves on our personalized approach, deep industry knowledge, and commitment to protecting our valued clients' assets and interests.

Position Overview:

As a Commercial Insurance Specialist at Protect Commercial Insurance Solutions Ltd., you will be responsible for managing a portfolio of commercial clients. You will leverage your industry expertise and strong relationship-building skills to provide clients with the best insurance solutions tailored to their unique business needs. This role requires a proactive approach to client service, risk assessment, and policy management.

Key Responsibilities:
  • Client Management:
    • Daily management and conversion of supplied leads into request for quote (RFQ) through to policy inception, and or renewal of existing policies to meet agreed targets.
    • Conduct thorough demands and needs assessments to understand clients' business operations and insurance requirements.
    • Develop and maintain strong relationships with new and existing clients and introducers.
  • Introducer Relationship Management:
    • Through day-to-day interactions, you will be expected to develop and build strong relationships with our active introducer base, satisfying their needs for existing clients and generating additional referral opportunities.
  • Policy Development & Negotiation:
    • Research and analyse various insurance products and policies from an approved panel of insurers to recommend the best options to clients.
    • Negotiate terms, conditions, and premiums with providers and underwriters on behalf of clients.
    • Customise insurance programs to suit individual client needs, ensuring adequate coverage.
  • Risk Assessment & Management:
    • Evaluate clients' risk exposure and develop strategies to mitigate potential risks.
    • Provide clients with expert advice on risk management and loss prevention.
    • Regularly review and update clients' insurance programs to ensure continued relevance and adequacy.
  • Customer Service & Support:
    • Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
    • Assist clients with the claims process, ensuring efficient and fair resolution.
    • Deliver exceptional customer service, exceeding clients' expectations.
  • Compliance & Documentation:
    • Ensure all insurance transactions comply with industry regulations and company policies.
    • Maintain accurate and detailed records of client interactions, policies, and transactions.
    • Ensure all regulatory training is in timely manner.
    • Prepare reports and documentation as required.
    Qualifications/Experience:

We are seeking a highly motivated and experienced Commercial Insurance Specialist to join our team. The ideal candidate will have:

  • Proven experience as a Commercial Insurance Specialist or similar role.
  • In-depth knowledge of commercial insurance products and the insurance market.
  • Strong negotiation and sales skills with a track record of achieving targets.
  • Excellent communication and interpersonal skills.
  • Ability to assess complex risk profiles and develop appropriate insurance solutions.
  • Proficiency in using insurance brokerage management software and Microsoft office suite.
  • Qualified or working towards relevant industry certifications (e.g., Chartered Insurance Broker, CII) is desirable but not essential.
Skills & Attributes:

We are looking for a candidate who is:

  • Highly motivated and goal-oriented.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Attention to detail and high level of accuracy.
  • Commitment to continuous professional development.
Benefits:
  • Competitive salary with performance-based commission.
  • Comprehensive benefits package, and retirement plans.
  • Opportunities for professional growth and career advancement.
  • Supportive and collaborative environment with flexible work arrangements.

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