Smethwick Operations Coordinator

6 days ago


West Midlands Combined Authority, United Kingdom Essential Employment Full time
About the Role

We are currently recruiting for an Adult Social Care Support Specialist to join our team in Smethwick. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting vulnerable individuals.

Responsibilities:
  • Develop and implement strategies to enhance service delivery, focusing on quality and efficiency
  • Provide guidance and support to colleagues, promoting best practices and a customer-centric approach
  • Manage a workload of complex cases, ensuring accurate record-keeping and adherence to protocols
  • Build relationships with service providers and partner agencies, fostering collaboration and mutual understanding
  • Utilize technology, including AI tools, to streamline processes and improve outcomes
  • Engage in market research to identify opportunities for growth and improvement
  • Maintain confidentiality and handle sensitive information with discretion
  • Present a professional image, interacting effectively with clients, colleagues, and stakeholders

This is an excellent opportunity to develop your skills and expertise in adult social care, working in a dynamic and supportive environment.



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