Shop Manager Assistant
2 months ago
About Octavia
Octavia is a local charity supporting local people, and our charity retail division is going through a period of growth. We are looking for motivated, passionate individuals to be part of our ambitious plans.
Job Summary
We are seeking an experienced Assistant Shop Manager to support the day-to-day running of our shops, with a focus on creating a high-end shop feel and maximizing sales. The successful candidate will have a creative eye for visual merchandising and a strong understanding of the customer journey.
Key Responsibilities
- Support the Shop Manager in the day-to-day running of the shop, including managing stock, displays, and sales targets.
- Display donated stock in a visually appealing manner to create a high-end shop feel and maximize sales.
- Achieve agreed sales targets and ensure accurate cash handling and record-keeping.
- Select and price items appropriately, taking into account customer demand and sales trends.
- Work with the Shop Manager to recruit, train, and motivate a team of volunteers.
- Stepping up as Shop Manager when required, attending meetings, and taking on necessary management duties.
- Ensure Health & Safety guidelines are followed to ensure staff and customers are kept safe.
- Manage Gift Aid processes and ensure accurate returns and dispatch documents are completed.
- Be a key holder and report any maintenance matters promptly to the Shop Manager or Retail department.
- Support all fundraising activity across Octavia.
Requirements
We are looking for an experienced Assistant Shop Manager or retail assistant with strong commercial acumen, excellent customer service skills, and the ability to oversee and manage a team of volunteers. The ideal candidate will have:
Experience working within a charity retail shop or a background in high street retail.Excellent customer service, team working, and communication skills.Knowledge of displaying, selling, and promoting high-end luxury items.Commercial awareness and the ability to create a customer journey to the highest level.Ability to stay calm under pressure, be a problem solver, and decision maker.Good level of numeracy.Ability to create high-end visual displays and shop layouts.At least two years' previous experience in a retail environment.Benefits
This is a 35-hour per week role paying an annual salary of £21,737, plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team. Our shops are open Monday to Sunday, and you will share the responsibility of opening your shop with your Shop Manager.
Octavia's Values
We continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome.
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