ICT Support Specialist

4 days ago


Maidstone, Kent, United Kingdom QA Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as an ICT Apprentice. As a key member of our repair and retail department, you will play a vital role in assisting our customers with their IT needs.

Key Responsibilities
  • Diagnose and repair IT products, including PCs, laptops, Apple Macs, servers, printers, and networking equipment.
  • Install software products and solutions, ensuring seamless integration and optimal performance.
  • Provide exceptional customer service, addressing user and software issues with a focus on resolution and satisfaction.
  • Support sales efforts, promoting our products and services to customers.
  • Collaborate with the team to achieve departmental goals and objectives.
Requirements
  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above).
  • Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
  • Strong communication and problem-solving skills, with a passion for technology and learning.
What We Offer
  • Casual dress code and a friendly atmosphere.
  • Flexible working hours and 28 days annual leave, including bank holidays.
  • Mental health and wellbeing support, ensuring your overall well-being.
  • Travel to and from QA training and customer sites paid by the company.
Future Prospects

This role offers long-term security and the opportunity to progress into a permanent position, with a clear career path and opportunities for growth and development.



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