Senior Customer Evidence Manager

2 months ago

London, Greater London, United Kingdom Metia Limited Full time

Job Summary

We are seeking a highly skilled Senior Customer Evidence Manager to join our team at Metia Limited. As a key member of our client-facing team, you will be responsible for delivering world-class customer stories for one of our leading global tech clients.

Key Responsibilities

  • Grow customer story opportunities across the marketing spectrum, from content capture to production and amplification.
  • Collaborate with product marketing groups and other stakeholders to understand customer story objectives against business priorities and key performance indicators (KPIs) to highlight competitive advantage.
  • Drive alignment across all teams, identify and mitigate risks for assigned projects and set expectations for content delivery and review cycles, while negotiating deadlines and balancing competing business objectives.
  • Understand performance outcomes and use data to refine best practices for other customer story creators.
  • Demonstrate the ability to create Business-to-Business (B2B) content to support sales pipelines – preferably in the B2B tech space.
  • Understand buyer needs and leverage customer insights and trends to transform findings into relevant and useful content for marketing collateral, enhancing the quality of our customer stories.
  • Oversee project allocation, demonstrating your ability to understand and manage budgets.

Requirements

  • Experience in customer evidence/customer advocacy
  • A passion for B2B in general and technology specifically
  • Strong communication skills – both written and verbal
  • Experience in creating and delivering integrated marketing strategies and programmes
  • Experience working with large international corporate brands
  • EMEA wide or international marketing experience
  • Outstanding client handling skills - setting expectations, delivering campaigns and evaluating success
  • Strong financial management skills in relation to client budgets and resource management
  • A desire to use data in devising campaigns and delivering relevant outcomes
  • An understanding of what a good return on marketing investment looks like
  • An ability to develop new opportunities, within current clients, in new business, or internally at Metia
  • An interest in and appreciation of the wider marketing and communications landscape and an appetite to bring new ideas to your clients
  • A desire to work within (and where relevant, manage) a diverse team of varying skillsets spanning the entire marketing spectrum
  • Confidence and experience in juggling several large projects simultaneously
  • Energetic and enthusiastic approach
  • University degree

Desirable Skills

  • Experience marketing within the Nordics region

About Metia Limited

Metia Limited is an independent agency where the opportunities to take on more responsibility move as quickly as you can create them. If you relish change, enjoy new challenges and seek to excel at your profession, this is the environment for you.

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